部分听力原文： 首句群：The way to complain is to act business--like and important. If your complaint is immediate,suppose you got the wrong order at a restaurant,.make a polite but firm request to see the manager..(第l题答 案在此处被直接读到)When the manager comes,ask his or her name, And then state your problem and what you expect to have done about it. Be polite! 尾句群：If your complaint doesn't require an immediate response, it often helps to complain by letter.Ifyou have an appliance that doesn't work,send a letter to the store that sold it.Be business-like and stick to the point..(第2题答案在此处被直接读到)Don't spend a paragraph on how your uncle John tried to fix the problem and couldn't. Q1:What does the speaker suggest you do when you are not served properly at a restaurant? Q2:What should you do if you make a complaint by letter? 解析 正确答案为①-C,②D。第①题符合视听基本一致原则，只有少 量替换，即ask替换了原文中的make a request。.而第②题则是视听完 全一致。 部分听力原文： 首句群：The way to complain is to act business-like and important. If your complaint is immediate, suppose you got the wrong order at a restaurant, make a polite but firm request to see the manager. （第 1 题答 案在此处被直接读到）When the manager comes, ask his or her name. And then state your problem and what you expect to have done about it. Be polite! 尾句群： If your complaint doesn’t require an immediate response, it often helps to complain by letter. If you have an appliance that doesn’t work, send a letter to the store that sold it. Be business-like and stick to the point. （第2题答案在此处被直接读到）Don’t spend a paragraph on how your uncle John tried to fix the problem and couldn’t. Q1： What does the speaker suggest you do when you are not served properly at a restaurant? Q2： What should you do if you make a complaint by letter? 解析 正确答案为① -C，②-D。第①题符合视听基本一致原则，只有少 量替换，即 ask 替换了原文中的 make a request。而第②题则是视听完 全一致