suggest many other ways in which the calls could be improved .o Plan your call by making notes beforehand 冷 alk slowly and clearly o Listen carefully to what the other person says .o Note down important details(numbers, spellings, dates and times, etc. Check back that you have understood important details correc o Follow up the call with a fax, e-mail or letter, confirming the detailssuggest many other ways in which the calls could be improved ❖ Plan your call by making notes beforehand. ❖ Talk slowly and clearly. ❖ Listen carefully to what the other person says. ❖ Note down important details (numbers, spellings, dates and times, etc.)· ❖ Check back that you have understood important details correctly. ❖ Follow up the call with a fax, e-mail or letter, confirming the details