Unit three On the phone
Unit three On the phone
Objectives Focus Warming up 3. I would like to speak to 3.2 Getting people to do things 3.3 Can I take a massage? 3.4 Planning and making calls Sum-up Assignment
Objectives Focus Warming up 3.1 I would like to speak to… 3.2 Getting people to do things 3.3 Can I take a massage? 3.4 Planning and making calls Sum-up Assignment
Objectives This unit deals with basic telephoning skills and also receiving and noting down messages Students are given a chance to discuss and develop their telephone techniques and practice making different kinds of business calls. The functions of requesting, offering help and asking permission are also introduced and practiced in this unit
Objectives This unit deals with basic telephoning skills and also receiving and noting down messages. Students are given a chance to discuss and develop their telephone techniques and practice making different kinds of business calls. The functions of requesting, offering help and asking permission are also introduced and practiced in this unit
Focus o Getting in touch with someone on the phone o Requesting, offering help and asking permIssion 冷 Taking massages
Focus ❖ Getting in touch with someone on the phone ❖ Requesting, offering help and asking permission ❖ Taking massages
Students look at the pictures and discuss the questions o What's happening in each of the photos? o What do you enjoy about using the phone? o What do you dislike about making phone calls?
Students look at the pictures and discuss the questions: ❖ What’s happening in each of the photos? ❖ What do you enjoy about using the phone? ❖ What do you dislike about making phone calls?
3.1 would like to speak to
3.1 I would like to speak to…
A Discussing(a warm-up activity) Further questions What are/would be the advantages and disadvantages of videophones in business? o What about mobile phones: do you use one or know someone who does? g What are the advantages and disadvantages of mobile phones
A Discussing (a warm-up activity) ❖ Further questions: ❖ What are / would be the advantages and disadvantages of videophones in business? ❖ What about mobile phones: do you use one or know someone who does? ❖ What are the advantages and disadvantages of mobile phones?
B Listening(two unsuccessful phone calls Listen to the recording What was going wrong Why did problems and misunderstandings occur?
B Listening (two unsuccessful phone calls) Listen to the recording What was going wrong? Why did problems and misunderstandings occur?
Suggested answers Some of the problems in the second attempt were partly the caller's own fault. (For example, she failed to double-check times and dates and she spoke too fast--she's the salesperson, so any misunderstandings are going to reflect badly on her firm. )Most of the problems are due to people talking too quickly, not listening to each other and not checking back that they have understood or been understood correctly
Suggested answers: Some of the problems in the second attempt were partly the caller's own fault. (For example, she failed to double-check times and dates and she spoke too fast--she's the salesperson, so any misunderstandings are going to reflect badly on her firm.) Most of the problems are due to people talking too quickly, not listening to each other and not checking back that they have understood or been understood correctly
suggest many other ways in which the calls could be improved .o Plan your call by making notes beforehand 冷 alk slowly and clearly o Listen carefully to what the other person says .o Note down important details(numbers, spellings, dates and times, etc. Check back that you have understood important details correc o Follow up the call with a fax, e-mail or letter, confirming the details
suggest many other ways in which the calls could be improved ❖ Plan your call by making notes beforehand. ❖ Talk slowly and clearly. ❖ Listen carefully to what the other person says. ❖ Note down important details (numbers, spellings, dates and times, etc.)· ❖ Check back that you have understood important details correctly. ❖ Follow up the call with a fax, e-mail or letter, confirming the details