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《商务英语》课程教学资源(PPT课件,英文第二版))Unit 8 Dealing with problems

Objectives Focus Warming up 8.1 What seems to be the problem? 8.2 We all make mistakes –sometimes! 8.3 Complaining and apologizing 8.4 Friday afternoon: Delivery problems 8.5 Only the best is good enough 8.6 Monday morning:After-sales problems Sum-up Assignment
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