380 L Chen and R Nath 3 Conclusions The goal of this paper is to provide both researchers and practitioners with a holistic view of the m-business phenomenon, its current and potential impacts on business and consumer communities, and a roadmap to investigate or exploit further the opportunities it presents. Towards that goal, a framework for m-business applications that consists of an investigation of the value propositions of m-business applications anda technology-independent and application-oriented framework was presented. The framework provides researchers with a start point to study further the impact and value of m-business applications on modern business organisations. At the same time, the framework will guide business managers to discover m-business opportunities that will lead to an improvement in the efficiency and effectiveness of and innovation in their organisations 2 Glass, R. M.(2002)What's the value of a wireless business?', wireless business Technology, Vol. 2, No. 4, pp 34, 35 3 Reckert, J. R.(2002)'A whopper of a wireless solution,, Wireless Business Technology, Vol.2,No.7,pp.52-5 4 Keane, B. (2002)Lowering health care costs out-of-the-box,, Wireless Business Technology, Vol. 2. No. 2, February/March, pp 36-38 5 Tarasewich, P. Nickerson, R C. and Warkentin, M.(2002)lssues in mobile e-commerce Communications of the Association for Information Systems, Vol. 8, pp. 41-64 6 Kelly, S(2001)M-commerce slower than expected, Communications News, Vol 38, No. 7, July, p 10 7 Stephenson, w.(2002)Tracking a ireless Trailblazer, Wireless Business Technology Vol.2,No.3,pp.30-34 8 Cisco Systems (2001)"Wireless Lan benefit study,, NOP World-Technology http://newsroom.cisco.com/dlls/tin/wlan_study.pdf Schultz, B.(2001)"The m-commerce fallacy, Network World, Vol. 18, No 9, February, pp 10 Siau, K. and Shen, Z.(2003)Mobile communications and mobile services, International Journal of Mobile Communications, Vol 1, Nos. 1-2, pp 3-14 11 Chan, S.S. and Fang, X(2001)Usability issues in mobile commerce, Proceedings of the /th American Conference on Information Systems, Atlanta, Georgia, pp 439-442 12 Ghosh, A K. and Swaminatha, T M.(2001)'Software security and privacy risks in mobile e-commerce, Communications of the ACM, Vol 44, No 2, pp51-57 13 Lau, A.S. M.(2003)'A study on direction of development of business to customer m-commerce, International Journal of Mobile Communications, Vol. 1, Nos. 1-2, pp.l67-179 14 Yuan, Y and Zhang, JJ(2003)"Towards an appropriate business model for m-commerce International Journal of Mobile Communications, Vol. 1. Nos. 1-2, pp 35-56 5 Hammer, M. and Mangurian, G E.(1987)The changing value of communications technology,, Sloan Management Review, Winter, pp 65-71380 L. Chen and R. Nath 3 Conclusions The goal of this paper is to provide both researchers and practitioners with a holistic view of the m-business phenomenon, its current and potential impacts on business and consumer communities, and a roadmap to investigate or exploit further the opportunities it presents. Towards that goal, a framework for m-business applications that consists of an investigation of the value propositions of m-business applications and a technology-independent and application-oriented framework was presented. The framework provides researchers with a start point to study further the impact and value of m-business applications on modern business organisations. At the same time, the framework will guide business managers to discover m-business opportunities that will lead to an improvement in the efficiency and effectiveness of and innovation in their organisations. References 1 Leung, K. and Antypas, J. (2001) ‘Improving returns on m-commerce investments’, Journal of Business Strategy, Vol. 22, No. 5, September/October, pp.12–16. 2 Glass, R.M. (2002) ‘What’s the value of a wireless business?’, Wireless Business & Technology, Vol. 2, No. 4, pp.34, 35. 3 Reckert, J.R. (2002) ‘A whopper of a wireless solution’, Wireless Business & Technology, Vol. 2, No. 7, pp.52–54. 4 Keane, B. (2002) ‘Lowering health care costs out-of-the-box’, Wireless Business & Technology, Vol. 2, No. 2, February/March, pp.36–38. 5 Tarasewich, P., Nickerson, R.C. and Warkentin, M. (2002) ‘Issues in mobile e-commerce’, Communications of the Association for Information Systems, Vol. 8, pp.41–64. 6 Kelly, S. (2001) ‘M-commerce slower than expected’, Communications News, Vol. 38, No. 7, July, p.10. 7 Stephenson, W. (2002) ‘Tracking a ireless Trailblazer’, Wireless Business & Technology, Vol. 2, No. 3, pp.30–34. 8 Cisco Systems (2001) ‘Wireless LAN benefit study’, NOP World-Technology, http://newsroom.cisco.com/dlls/tln/WLAN_study.pdf. 9 Schultz, B. (2001) ‘The m-commerce fallacy’, Network World, Vol. 18, No. 9, February, pp.77–82. 10 Siau, K. and Shen, Z. (2003) ‘Mobile communications and mobile services’, International Journal of Mobile Communications, Vol. 1, Nos. 1–2, pp.3–14. 11 Chan, S.S. and Fang, X. (2001) ‘Usability issues in mobile commerce’, Proceedings of the 7th American Conference on Information Systems, Atlanta, Georgia, pp.439–442. 12 Ghosh, A.K. and Swaminatha, T.M. (2001) ‘Software security and privacy risks in mobile e-commerce’, Communications of the ACM, Vol. 44, No. 2, pp.51–57. 13 Lau, A.S.M. (2003) ‘A study on direction of development of business to customer m-commerce’, International Journal of Mobile Communications, Vol. 1, Nos. 1–2, pp.167–179. 14 Yuan, Y. and Zhang, J.J. (2003) ‘Towards an appropriate business model for m-commerce’, International Journal of Mobile Communications, Vol. 1, Nos. 1–2, pp.35–56. 15 Hammer, M. and Mangurian, G.E. (1987) ‘The changing value of communications technology’, Sloan Management Review, Winter, pp.65–71