9-6 Control Process Steps Figure 9.2 Establish standards of performance, goals, or targets against which performance is evaluated Measure actual performance Compare actual performance against chosen standards Evaluate results and take corrective action when the standard is not being achieved " win/MeGraw-HHill CThe McGraw-Hill Companies, Inc, 20009-6 Irwin/McGraw-Hill ©The McGraw-Hill Companies, Inc., 2000 Control Process Steps Establish standards of performance, goals, or targets against which performance is evaluated. Measure actual performance Compare actual performance against chosen standards Evaluate results and take corrective action when the standard is not being achieved. 1. 2. 3. 4. Figure 9.2