9-7 The Control process 1. Establish standards, goals, or targets against which performance is to be evaluated Standards must be consistent with strategy, for a low cost strategy, standards should focus closely on cost a Managers at each level need to set their own standards 2. Measure actual performance: managers can measure outputs resulting from worker behavior or they can measure the behavior themselves e The more non-routine the task the harder to measure a Managers then measure the behavior(come to work on time) not the output " win/MeGraw-HHill CThe McGraw-Hill Companies, Inc, 20009-7 Irwin/McGraw-Hill ©The McGraw-Hill Companies, Inc., 2000 The Control Process 1. Establish standards, goals, or targets against which performance is to be evaluated. ◆ Standards must be consistent with strategy, for a low cost strategy, standards should focus closely on cost. ◼ Managers at each level need to set their own standards. 2. Measure actual performance: managers can measure outputs resulting from worker behavior or they can measure the behavior themselves. ◆ The more non-routine the task, the harder to measure. ◼ Managers then measure the behavior (come to work on time) not the output