Customer:Could I see the manager please?I have a complaint. C:Yes.Did you have this room checked before we moved in?There's not a scrap of lavatory paper and the toilet doesn't flush properly,the water doesn't run away in the shower and I would like an extra pillow.What have you to say to that? C:One doesn't expect this sort of thing in a well-run hotel. C:Well,your thermostatically controlled air conditioning doesn't seem to be working too well.It's as hot as hell up there. 1212 Customer: Could I see the manager please? I have a complaint. C: Yes. Did you have this room checked before we moved in? There’s not a scrap of lavatory paper and the toilet doesn’t flush properly, the water doesn’t run away in the shower and I would like an extra pillow. What have you to say to that? C: One doesn’t expect this sort of thing in a well-run hotel. C: Well, your thermostatically controlled air conditioning doesn’t seem to be working too well. It’s as hot as hell up there