Dialogue 2:Complaining of Service complair:V.抱怨，投诉（常和to,a bout,orof连用） We complained to the police about the noise from the bar. Customer:Could I see the manager please?I have 酒吧的声音太大，我们向警方投诉。 a complaint. She complained to me about his bad manner. Manager:Can I help you,madam? 她向我抱怨他不礼貌。 C:Yes.Did you have this room checked before we You have nothing to complain of,do you? moved in?There's not a scrap of lavatory 你没有什么不满吧？ paper and the toilet doesn't flush properly,the fush:V.1)(水等)奔流，涌出 water doesn't run away in the shower and I would like an extra pillow.What have you to The stream was flushing after the heavy rain. say to that? 大雨过后小河水奔流。 M:I'm extremely sorry to hear that.I'll attend to it Pull the chain and the water flushes. right away.The housekeeper should check 拉一下链子，（马桶）的水就会涌出冲洗。 every room before new guests move in. 2)(脸颊等)变红，涨红 C:One doesn't expect this sort of thing in a well- The boy flushed when he spoke to the beautiful girl. run hotel. 那男孩和漂亮的女孩说话时，脸忽然变红。 M:No,madam.I do apologize.It's unusual.We do The child's cheeks were flushed with fever. try to check the rooms as thoroughly as possible.Just one pillow,was it?Is there 那小孩的脸由于发烧而变红。 anything else? attend to:1)从事，料理，努力做 C: Well,your thermostatically controlled air I have an urgent matter to attend to. conditioning doesn't seem to be working too 我一件重要的事情要料理。 well,It's as hot as hell up there. You must attend to your work. M:I'll adjust the regulator for you and I think 你必须专心于你的工作。 you'll find it a little cooler in a short time.I'll also send someone along right away to look at 2)接待，招待 the toilet and shower. Are you being attended to,sir? 有人招呼您吗，先生？（店员对客人的招呼语）7 Dialogue 2:Complaining of Service Customer: Could I see the manager please? I have a complaint. Manager:Can I help you, madam? C: Yes. Did you have this room checked before we moved in? There’s not a scrap of lavatory paper and the toilet doesn’t flush properly, the water doesn’t run away in the shower and I would like an extra pillow. What have you to say to that? M:I’m extremely sorry to hear that. I’ll attend to it right away. The housekeeper should check every room before new guests move in. C: One doesn’t expect this sort of thing in a well￾run hotel. M: No, madam. I do apologize. It’s unusual. We do try to check the rooms as thoroughly as possible. Just one pillow, was it? Is there anything else? C: Well, your thermostatically controlled air conditioning doesn’t seem to be working too well.It’s as hot as hell up there. M: I’ll adjust the regulator for you and I think you’ll find it a little cooler in a short time. I’ll also send someone along right away to look at the toilet and shower. complain: v. 抱怨，投诉(常和to ,about, or of 连用) We complainedto the police about the noise from the bar. 酒吧的声音太大，我们向警方投诉。 She complainedto me about his bad manner. 她向我抱怨他不礼貌。 You have nothing to complain of, do you? 你没有什么不满吧？ flush: v. 1) (水等)奔流，涌出 The streamwasflushing after the heavy rain. 大雨过后小河水奔流。 Pull the chain and the water flushes. 拉一下链子，（马桶）的水就会涌出冲洗。 2) (脸颊等)变红，涨红 The boy flushed when he spoke to the beautiful girl. 那男孩和漂亮的女孩说话时，脸忽然变红。 The child’s cheeks were flushed with fever. 那小孩的脸由于发烧而变红。 attend to: 1) 从事，料理，努力做 I have an urgent matter to attend to. 我一件重要的事情要料理。 You must attend to your work. 你必须专心于你的工作。 2) 接待，招待 Are you being attended to, sir? 有人招呼您吗，先生？(店员对客人的招呼语)