Stockouts costs缺货成本:当顾客需要或 需求时没有产品供应而产生成本 Lost sales costs失销成本 Back Order costs延期交货成本 Determination of the Average Cost of a stockout Alternative OSS Probability Average Cost 1. Brand-loyal customer $0000 0000 2. Switches and comes $37.00 $2405 back 055 3. Lost customer $1,200 300.00 Average cost of a stockout 1.00 $324059-14 Stockouts costs 缺货成本：当顾客需要或 需求时没有产品供应而产生成本 – Lost Sales Costs 失销成本 – Back Order Costs 延期交货成本 Alternative Loss Probability Average Cost 1. Brand-loyal customer $00.00 .10 $00.00 2. Switches and comes back $37.00 .65 $24.05 3. Lost customer $1,200 .25 300.00 Average cost of a stockout 1.00 $324.05 Determination of the Average Cost of a Stockout