Listen to the recording for three times and answer the questions Why did some speakers sound more friendly or efficient than others? Was it the language they used or their tone of voice or what? The man in extract 5 and the woman in extract 9 are particularly impoliteListen to the recording for three times and answer the questions Why did some speakers sound more friendly or efficient than others? Was it the language they used or their tone of voice or what? The man in extract 5 and the woman in extract 9 are particularly impolite