1.主要内容：FO forms 2.基本概念和知识点 1)Reservation forms. 2)Registrations forms 3)Bills 3.问题与应用（能力要求 Can read FO forms and bills (三)思考与实践 1.Develop skills to acknowledge guests when busy. 2..Learn common language for greeting,welcoming,and saying farewell to (四)教学方法与手段 课堂讲授、多媒体教学、分组练习 第五章Operations of Front Desk- (一)目的与要求 1.Reservation dialogues 2.Reception dialogues (二)教学内容 第一节 3.主要内容：Reservation dialogues 1.基本概念和知识点： Making a reservation for guests with special requirements 2.问题与应用（能力要求） Find a proper room for Mr.White 第二节 1.主要内容：Reception dialogues 2.基本概念和知识点 1)Reception drills 2)Reception vocabulary 3)Recommend hotel facilities and services 3.问题与应用（能力要求） Recommend hotel facilities and services (三)思考与实践 1.Reservation dialogue performance. 5 5 1．主要内容：FO forms 2．基本概念和知识点 1) Reservation forms. 2) Registrations forms. 3) Bills 3．问题与应用（能力要求） Can read FO forms and bills. （三）思考与实践 1．Develop skills to acknowledge guests when busy. 2．.Learn common language for greeting, welcoming, and saying farewell to guests. （四）教学方法与手段 课堂讲授、多媒体教学、分组练习 第五章 Operations of Front Desk-I （一）目的与要求 1．Reservation dialogues 2．Reception dialogues （二）教学内容 第一节 3．主要内容：Reservation dialogues 1．基本概念和知识点： Making a reservation for guests with special requirements. 2．问题与应用（能力要求） Find a proper room for Mr. White. 第二节 1．主要内容：Reception dialogues 2．基本概念和知识点 1) Reception drills 2) Reception vocabulary 3) Recommend hotel facilities and services. 3．问题与应用（能力要求） Recommend hotel facilities and services. （三）思考与实践 1．Reservation dialogue performance