3.Knowing the communications and interactions between departments (二)教学内容 第一节 1.主要内容： 2.基本概念和知识点： 1)A Conceptual Framework of the Hotel GM's Job 3.问题与应用（能力要求） GM's working procedures and career development 第二 1.主要内容：Hotel Posi6 tions 2.基本概念和知识点 1)Positions in FO 2)Positions in F&B 3)Positions in other departments 3.问题与应用（能力要求） Know the OC in every department of a hotel.Understand the responsibilities of each position (三)思考与实践 Draw the OCs in every departments of a hote (四)教学方法与手段 课堂讲授、多媒体教学、分组练习 第四章Welcoming your guests;:Front Office Manager'sJob (一)目的与要求 1.To welcome your guest in a warm and professional manner. 2.To understand the differences in service expectations between intemational guests 3.Master forms in FO (二)教学内容 第一节 1.主要内容：F0 operations&F0 manager'sjob 2.基本概念和知识点： 1)Master FO's abbreviations. 2)Know the FO manager's job 3.问题与应用（能力要求） Understand the abbreviations of FO forms 第二节4 3．Knowing the communications and interactions between departments. （二）教学内容 第一节 1．主要内容： 2．基本概念和知识点： 1) A Conceptual Framework of the Hotel GM’s Job 3．问题与应用（能力要求） GM’s working procedures and career development 第二节 1．主要内容：Hotel Positions 2．基本概念和知识点 1) Positions in FO 2) Positions in F&B 3) Positions in other departments 3．问题与应用（能力要求） Know the OC in every department of a hotel. Understand the responsibilities of each position. （三）思考与实践 Draw the OCs in every departments of a hotel. （四）教学方法与手段 课堂讲授、多媒体教学、分组练习 第四章 Welcoming your guests; Front Office Manager’s Job （一）目的与要求 1．To welcome your guest in a warm and professional manner. 2．To understand the differences in service expectations between international guests. 3．Master forms in FO. （二）教学内容 第一节 1．主要内容：FO operations & FO manager’s job 2．基本概念和知识点： 1) Master FO’s abbreviations. 2) Know the FO manager’s job. 3．问题与应用（能力要求） Understand the abbreviations of FO forms. 第二节