第二章Stereotypes&HotelO( (一)目的与要求 1.Understand that your stereotypes show in your attitude and your attitude shows in your service. 2.Identify the different parts of the hotel that are common in most lodging properties. 3.Understand the hiring process in a hotel and develop job interview skills. 4.Master the lodging types. (二)教学内容 第一节 l.主要内容：Stereotypes 2.基本概念和知识点： 1)Common stereotypes 2)Hotel Organizational Chart 3.问题与应用（能力要求） Knowing the common departments of a hotel. 第二节 1.Hotel OC 2.基本概念和知识点 1)Departments of a hotel. 2)Some common positions in a hotel 3)Careers in hospitality:Administration 3.问题与应用（能力要求） 1)Common parts ofa hotel 2)Joining the team:The hiring process (三)思考与实践 1.How would you start your career in a hotel? 2.Name the administration departments of a hotel. (四)教学方法与手段 课堂讲授、多媒体教学、分组练习 第三章A Conc tual Framework of the Hotel GM's Job:Hotel Positions (一)目的与要求 1.Knowing the working procedure of a GM's daily work 2.Further understanding about the hotel's executive operating committee. 3 3 第二章 Stereotypes & Hotel OC （一）目的与要求 1．Understand that your stereotypes show in your attitude and your attitude shows in your service. 2．Identify the different parts of the hotel that are common in most lodging properties. 3．Understand the hiring process in a hotel and develop job interview skills. 4．Master the lodging types. （二）教学内容 第一节 1．主要内容：Stereotypes 2．基本概念和知识点： 1) Common stereotypes 2) Hotel Organizational Chart 3．问题与应用（能力要求） Knowing the common departments of a hotel. 第二节 1．Hotel OC 2．基本概念和知识点 1) Departments of a hotel. 2) Some common positions in a hotel. 3) Careers in hospitality: Administration 3．问题与应用（能力要求） 1) Common parts of a hotel 2) Joining the team: The hiring process （三）思考与实践 1．How would you start your career in a hotel? 2．Name the administration departments of a hotel. （四）教学方法与手段 课堂讲授、多媒体教学、分组练习 第三章 A Conceptual Framework of the Hotel GM’s Job: Hotel Positions （一）目的与要求 1．Knowing the working procedure of a GM’s daily work. 2．Further understanding about the hotel’s executive operating committee