1.Differentiate between your cultural needs,and those of others. 2.Develop sensitivity to cultural differences and communicate effectively with people from other cultures to provide appropriate customer service. 3.Demonstrate good customer service by understanding the other's point of view 4.Differentiate between resorts and hotels to identify the purpose of guest visit (二)教学内容 第一节 I.主要内容：Introduction&3 A perspectives 2.基本概念和知识点： 1)Introduction about the course. 2)Cultural awareness in service 3.问题与应用（能力要求） 分小组，每日组织晨读 第二节 1.主要内容：英语学习技巧之语音语调纠正 2.基本概念和知识点 1)The lodging industry 2)Lodging types 3)Careers in hospitality:Leadership 3.问题与应用（能力要求） Knowing the following facts: 1)Culture can be defined as a system of beliefs and values shared by a particular group of people. 2)People from different cultures may have different views on what good customer service is.We should treat cultures with equal respect, and enhance our cultural intelligence. (三)思考与实践 1)Develop sensitivity to cultural differences and communicate effectively with people from other cultures to provide appropriate customer service 2)Demonstrate good customer service by understanding the other's point of view (四)教学方法与手段 课堂讲授、多媒体教学 22 1．Differentiate between your cultural needs, and those of others. 2．Develop sensitivity to cultural differences and communicate effectively with people from other cultures to provide appropriate customer service. 3．Demonstrate good customer service by understanding the other’s point of view. 4．Differentiate between resorts and hotels to identify the purpose of guest visit. （二）教学内容 第一节 1．主要内容：Introduction & 3A perspectives 2．基本概念和知识点： 1) Introduction about the course. 2) Cultural awareness in service 3．问题与应用（能力要求） 分小组，每日组织晨读 第二节 1．主要内容：英语学习技巧之语音语调纠正 2．基本概念和知识点 1) The lodging industry 2) Lodging types 3) Careers in hospitality: Leadership 3．问题与应用（能力要求） Knowing the following facts: 1) Culture can be defined as a system of beliefs and values shared by a particular group of people. 2) People from different cultures may have different views on what good customer service is. We should treat cultures with equal respect, and enhance our cultural intelligence. （三）思考与实践 1) Develop sensitivity to cultural differences and communicate effectively with people from other cultures to provide appropriate customer service. 2) Demonstrate good customer service by understanding the other’s point of view. （四）教学方法与手段 课堂讲授、多媒体教学