Firm value chain Administration and Management: Electronic scheduling and messaging systems Human Resources Workforce planning systems Support Activities Technology: Computer-aided design systems FIrm Procurement Value Computerized ordering systems I Chain Inbound Operations Sales an Service Outbound Logistics Marketing Logistics Primary Activities Automated omputer- Computerized Equipment Automated warehousingcontrolled ordering maintenance hime ent systems machining systems stems scheduling systems systems Sourcing and Customer procurement relationship systems management Suppliers Suppliers Firm Distributors Customers Suppliers Industry value ChainHUANG Lihua, Fudan University Feb., - July., 2006 Firm Value Chain