Identifying Customer Needs Customer Quotes I wrap cushy tape around my lock to keep it from scratching my bike. How do you carry something this heavy? I hate having to walk around looking for something my lock will fit to. I keep my lock attached to my bike because otherwise I would forget it at home. How am I supposed to tell my lock apart from my roommate's? With winter gloves it's impossible to open. How can I feel 100%sure that my bike is safe? I sometimes forget my key at home. 上音充通大学安泰经济与管理学院 Massachusetts Institute of Anta College of Economic&Managemert Shanghal Joo Tong University Technology单击此处编辑母版标题样式 • 单击此处编辑母版副标题样式 2 单击此处编辑母版标题样式 • 单击此处编辑母版副标题样式 2 单击此处编辑母版标题样式 • 单击此处编辑母版副标题样式 2 单击此处编辑母版标题样式 单击此处编辑母版文本样式 第二级 第三级 第四级 第五级 2 Identifying Customer Needs