Deming's 14 Points for Improving Management's Productivity 1.Plan for the long-term future. 2.Never be complacent concerning the quality of your product. 3.Establish statistical control over your production processes and require your suppliers to do so as well. 4.Deal with the best and fewest number of suppliers. 5.Find out whether your problems are confined to particular parts of the production process or stem from the overall process itself. 6.Train workers for the job that you are asking them to perform. 7.Raise the quality of your line supervisors. 8.Drive out fear. 9.Encourage departments to work closely together rather than to concentrate on departmental or divisional distinctions. 10.Do not adopt strictly numerical goals. 11.Require your workers to do quality work. 12.Train your employees to understand statistical methods. 13.Train your employees in new skills as the need arises. 14.Make top managers responsible for implementing these principles. Source:W.E.Deming."Improvement of Quality and Productivity through Action by Management,"National Productivity Review.Winter 1981-1982.pp.12-22.With permission.Copyright 1981 by Executive Enterprises. Inc.22 West 21st St.New York.NY 10010-6904.All rights reserved. ©Prentice Hall,2002 19-7 Deming’s 14 Points for Improving Management’s Productivity © Prentice Hall, 2002 19-7