Lesson Seven Letters about Routine Claims and Complains 第七课 日常索赔和投诉信 教学目的 了解日常索赔和投诉信的特点 能运用书中介绍的基本结构来写此类信件 掌握本课的语点和表达方法并完成练习 Business transactions do not always run smoothly.Regardless ofhow careful or efficient business organizations are,things go wrong occasionally.Merchandise may be shipped to a wrong address or arrive in less than perfect condition;details for an order may be confused;payment may be incorrect;badly needed goods may be delayed;quality may be different from the standard expected. When such situations arise,a claim letter is usually sent.There are various levels ofclaim problems,the letters requestingan adjustment can be divided into two groups:routine claims and persuasive claims.If a problem is only a matter of correcting a very understandable situation(possibly because of guarantees, warranties,or other contractual conditions),a routine claim letter is written.This kind of letter usually assumes that the request will be granted quickly and willingly, without much persuasion. Since routine claim letters are usually associated with relatively minor problems,the requests are not likely to meet resistance.While writing these letters, all that is necessary is a clear,specific and concise claim letter listing the facts of the situation.The writing method is quite straight forward. The following outlines can be for your reference: 1.State request at the beginning; 2.Explain details to assess the situation; 3.Close with an expressionofappreciation for taking the action requestedLesson Seven Letters about Routine Claims and Complains 第七课 日常索赔和投诉信 教学目的 了解日常索赔和投诉信的特点 能运用书中介绍的基本结构来写此类信件 掌握本课的语点和表达方法并完成练习 Business transactions do not always run smoothly. Regardless of how careful or efficient business organizations are, things go wrong occasionally. Merchandise may be shipped to a wrong address or arrive in less than perfect condition; details for an order may be confused; payment may be incorrect; badly needed goods may be delayed; quality may be different from the standard expected. When such situations arise, a claim letter is usually sent. There are various levels of claim problems, the letters requesting an adjustment can be divided into two groups: routine claims and persuasive claims. If a problem is only a matter of correcting a very understandable situation (possibly because of guarantees, warranties, or other contractual conditions), a routine claim letter is written. This kind of letter usually assumes that the request will be granted quickly and willingly, without much persuasion. Since routine claim letters are usually associated with relatively minor problems, the requests are not likely to meet resistance. While writing these letters, all that is necessary is a clear, specific and concise claim letter listing the facts of the situation. The writing method is quite straight forward. The following outlines can be for your reference: 1. State request at the beginning; 2. Explain details to assess the situation; 3. Close with an expression of appreciation for taking the action requested