Employee Training Skill Categories as jobs change,employee skills have to be updated technicall skilk-basic and job-specific competencies interpersonal skills-ability to interact effectively ·listening skills communication skills conflict management skills problem-solving skills useful in nonroutine jobs sharpening logic,reasoning,and problem definition assessing causation and developing alternatives analyzing alternatives and selecting solutions ©Prentice Hall,2002 12-25Employee Training Skill Categories – as jobs change, employee skills have to be updated – technical skills - basic and job-specific competencies – interpersonal skills - ability to interact effectively • listening skills • communication skills • conflict management skills – problem-solving skills - useful in nonroutine jobs • sharpening logic, reasoning, and problem definition • assessing causation and developing alternatives • analyzing alternatives and selecting solutions © Prentice Hall, 2002 12-25