Learning Objectives (cont. You should learn to: Define emotional intelligence Describe attribution theory and its use in explaining individual behavior Identify the types of shortcuts managers use in judging others Explain how managers can shape employee behavior ©Prentice Hall,2002 14-3 Learning Objectives (cont.) You should learn to: – Define emotional intelligence – Describe attribution theory and its use in explaining individual behavior – Identify the types of shortcuts managers use in judging others – Explain how managers can shape employee behavior © Prentice Hall, 2002 14-3