16-6 Change Agents Interveners bring a different perspective to the situation and challenge the status quo for the purpose of improving effectiveness. ● External Change agents e Temporary employees of the organization engaged only for thle duration of the change process o Internal Change Agents An individuals working for the organization who knows something about its problems o External-Internal change agents e Designating an individual or small group within the organization to serve with the external change agent. Mcgraw-hillarwin Copyright 2002 by The McGraw-Hill Companies, Inc. Alnghts reserved.McGraw-Hill/Irwin Copyright © 2002 by The McGraw-Hill Companies, Inc. All rights reserved. 16-6 Change Agents ⚫ External Change Agents ⚫ Temporary employees of the organization engaged only for the duration of the change process. ⚫ Internal Change Agents ⚫ An individuals working for the organization who knows something about its problems ⚫ External-Internal Change Agents ⚫ Designating an individual or small group within the organization to serve with the external change agent. Interveners bring a different perspective to the situation and challenge the status quo for the purpose of improving effectiveness