●●● ●●●● ●●●● ●●●0 公共服务 Public services ●●●● ●●0 以客户导向代替组织导向 From organizational perspective to customer orientation 向公民和企业提供开放、方便、多样化的信息和服务 Provide access, convenient and choice to citizens and businesses seeking information and services from government G B C电子服务公共服务 Public Services  以客户导向代替组织导向 From organizational perspective to customer orientation  向公民和企业提供开放、方便、多样化的信息和服务 Provide access, convenient, and choice to citizens and businesses seeking information and services from government G B C 电子服务