6-3 Types of Decision Making pRogrammed Decisions: routine, almost automatic process. Managers have made decision many times before There are rules or guidelines to follow Example: Deciding to reorder office supplies S Non-programmed Decisions: unusual situations that have not been often addressed No rules to follow since the decision is new These decisions are made based on information and a mangers intuition, and judgment Example: Should the firm invest in a new technology? " win/MeGraw-HHill CThe McGraw-Hill Companies, Inc, 2000Irwin/McGraw-Hill ©The McGraw-Hill Companies, Inc., 2000 6-3 Types of Decision Making ⚫Programmed Decisions: routine, almost automatic process. ◼ Managers have made decision many times before. ◼ There are rules or guidelines to follow. ◼ Example: Deciding to reorder office supplies. ⚫Non-programmed Decisions: unusual situations that have not been often addressed. ◼ No rules to follow since the decision is new. ◼ These decisions are made based on information, and a manger’s intuition, and judgment. ◼ Example: Should the firm invest in a new technology?