15-5 The Communication process Messages are transmitted over a medium to a receiver o Medium: pathway the message is transmitted on (phone, letter) Receiver: person getting the message Receiver next decodes the message Decoding allows the receiver to understand the message o This is a critical point, can lead to mis-understanding Feedback is started by receiver and states that the message is understood or that it must be re-sent " win/MeGraw-HHill CThe McGraw-Hill Companies, Inc, 200015-5 Irwin/McGraw-Hill ©The McGraw-Hill Companies, Inc., 2000 The Communication Process ◼ Messages are transmitted over a medium to a receiver. ◆ Medium: pathway the message is transmitted on (phone, letter). ◆ Receiver: person getting the message. ◼ Receiver next decodes the message. ◆ Decoding allows the receiver to understand the message. ◆ This is a critical point, can lead to mis-understanding. ◼ Feedback is started by receiver and states that the message is understood or that it must be re-sent