15-6 Communication ssues Encoding of messages can be done verbally or non verbally Verbal: spoken or written communication Nonverbal: facial gestures, body language, dress Sender and receiver communicate based on their perception e Subjective perception can lead to biases and stereoty pes that hurt communication Effective Managers avoid communicating based on a elief. pre-set bellei " win/MeGraw-HHill CThe McGraw-Hill Companies, Inc, 200015-6 Irwin/McGraw-Hill ©The McGraw-Hill Companies, Inc., 2000 Communication Issues ◼ Encoding of messages can be done verbally or non￾verbally ◆ Verbal: spoken or written communication. ◆ Nonverbal: facial gestures, body language, dress. ◼ Sender and receiver communicate based on their perception. ◆ Subjective perception can lead to biases and stereotypes that hurt communication. ◆ Effective Managers avoid communicating based on a pre-set belief