a piece of technical equip pment Mr: Gold: We could give it a try, I suppose Well, perhaps you could draw up some guidelines, Ms Pink? Yes, Mr. Dark? I'd like to raise a point about office services Chairman: Yes Mr: Dark: As you all know, we have a gig turnover of staff in our section. And a number of our new staff has come to me very upset recently. I had one girl in tears yesterday. The problem is that if they want someone in office services to do anything fo them, the have to know exactly who to ask. I mean, it's easy for the old hands-they've learnt who's in charge of what. But if you approach the wrong person there, you just get a sarcastic or a superior answer and no hope at all. I think that Mrs. Bright should talk to her people and tell them to be more considerate. And it would be a big help if she should draw up a clear handout explaining who is responsible for what It's just not fair, otherwise. Ms. Bright: Goodness, I think you're over-reacting, Mr. Dark. It was probably Shirley or Ted again. But if you think it'lI help I'll have a word with them. Once you get to know them they're very nice, they just seem fierce. And we already have a handout like the one you describe. If you havent got a copy, I'll send you one Mr: Dark: Thank you, Ms Bright 11.2 About this meeting. . Model messages To Mr. Hanson Ingrid Muster called from Berlin Problem with flights: wont arrive till Friday 2.30 Apologies but unavoidable. But meeting can continue in evening Please inform your people She's bringing Peter-he's done all the research, so best person to put everyone in picture Please book 2 rooms at the Royal Hotel for night of 13th and cancel booking for night of 12t To Linda taylor Tim Hanson called re meeting on Friday 13t Time changed because Ingrid cant get flight from Berlin lew time: 2. 30 instead of 10.30. but lunch is still on and you're welcome to join them. Please all Mrs Burrows on 345 0982 to confirm whether joining them for lunch or not Meeting will go on at least till 6, probably longer, so you may need to book hetel room. You can do this or call mrs burrows to do this for ol Any problems, call Mrs Burrows. Or call Mr Hanson at home this evening on 778 8021 Transcripta piece of technical equipment. Mr. Gold: We could give it a try, I suppose. Chairman: Well, perhaps you could draw up some guidelines, Ms Pink? 5. Chairman: Yes, Mr. Dark? Mr. Dark: I’d like to raise a point about office services. Chairman: Yes. Mr. Dark: As you all know, we have a gig turnover of staff in our section. And a number of our new staff has come to me very upset recently. I had one girl in tears yesterday. The problem is that if they want someone in office services to do anything for them, the have to know exactly who to ask. I mean, it’s easy for the old hands-they’ve learnt who’s in charge of what. But if you approach the wrong person there, you just get a sarcastic or a superior answer and no hope at all. I think that Mrs. Bright should talk to her people and tell them to be more considerate. And it would be a big help if she should draw up a clear handout explaining who is responsible for what. It’s just not fair, otherwise. Ms. Bright: Goodness, I think you’re over-reacting, Mr. Dark. It was probably Shirley or Ted again. But if you think it’ll help I’ll have a word with them. Once you get to know them they’re very nice, they just seem fierce. And we already have a handout like the one you describe. If you haven’t got a copy, I’ll send you one. Mr. Dark: Thank you, Ms Bright. 11.2 About this meeting… Model messages To Mr. Hanson Ingrid Muster called from Berlin. Problem with flights: won’t arrive till Friday 2.30. Apologies but unavoidable. But meeting can continue in evening. Please inform your people. She’s bringing Peter- he’s done all the research, so best person to put everyone in picture. Please book 2 rooms at the Royal Hotel for night of 13th and cancel booking for night of 12th . To Linda Taylor Tim Hanson called re meeting on Friday 13th . Time changed because Ingrid can’t get flight from Berlin. New time: 2.30 instead of 10.30. but lunch is still on and you’re welcome to join them. Please call Mrs Burrows on 345 0982 to confirm whether joining them for lunch or not. Meeting will go on at least till 6, probably longer, so you may need to book hetel room. You can do this or call Mrs Burrows to do this for ou. Any problems, call Mrs Burrows. Or call Mr Hanson at home this evening on 778 8021. Transcript: