O How Technology Support Value v Activities----Some Examples Value activit Use of Technology In bound logistics Just-in-Time Inventory Operations Process Control Systems Flexible Manufacturing Outbound logistics On-lines to the order-entry and processing systems Marketing and sales Laptops for direct sales After-sale service Electronic dispatch of technical support, CRMHUANG Lihua, Fudan University Feb., - July., 2006 How Technology Support Value Activities----Some Examples Value Activity Use of Technology Inbound logistics Just-in-Time Inventory Operations Process Control Systems Flexible Manufacturing Outbound logistics On-lines to the order-entry and processing systems Marketing and Sales Laptops for direct Sales After-sale service Electronic dispatch of technical support, CRM