11. A. make let D build 12.A. that B who D which 13.A.all B.every C. both D. most 14.A pretty B prettily 15.A. sound B noise C voice 16.A. which B that C to 17.A. the B. its C. his D. their 18.A. did C would 19.Ato B and C. their D for separate D Ⅱ在下列课文片段中填入遗漏的词。(每小题1分,共10分) When selling products online and shipping them sight-unseen, a certain of returns is inevitable. In fact, theyre also inevitable at brick-and-mortar stores, 2 a customer can touch, feel, smell and try on the merchandise making a selection. At Sky Mall Inc, product returns are anticipated and 4 with ease. The company, which has eight years of erchandising experience 5 selling premium merchandise from participating merchants via catalog and online, 6 proven itself through effective and simple ordering, fulfillment returns. We built a successful business on those practices before taking our products 8 the Internet, says Robert M Worsely, president and CEO. In every printed catalog and on its Web site, Sky Mall guarantees 9 customer satisfaction with a 60-day no questions asked" return policy combined 10 a best-price guarantee 六、阅读下列短文,从A、BC、D四个选项中选出一个最佳答案。(每小题1分,共10 分) The year 2000 has been tough for online retailers. Changes in the market have driven many sites out of business, and many others are only barely surviving. The holidays, promising greatly increased sales, offer hope for many e-commerce sites. The good news for retailers is that the holiday market will grow, this year's holiday sales are predicted to be 66% higher than last year's In a year when over half the U.S. population has access to the Internet, e-commerce sites can expect dramatic increases in site traffic before the holidays. Forrester Research predicts $10 billion in holiday revenues, and Jupiter forecasts the U.S. holiday market as $12 billion. Gartner group predicts $10.7 billion in North American holiday sales and worldwide sales of$19.5 billion While revenue estimates vary, it's clear that Holiday 2000 will be big for e-commerce Customers will shop online this holiday season for convenience, by shopping online, customers avoid crowds, transportation hassles, and inconvenient store hours. One customer commented in our tests that she would shop online to avoid the hassle of going to different stores Despite the eager shoppers and the predictions of a big holiday season, there is bad news for online retailers: the e-commerce industry is losing billions of dollars in potential sales. Shoppers want to purchase online, but many sites make it too hard to buy To gain the most from the holiday season, sites must pursue a simple strategy: improve the 浙00888#电子商务英语试题第5页共8页浙 00888# 电子商务英语试题 第 5 页 共 8 页 11.A.make B.let C.leave D.build 12.A.that B.who C.what D.which 13.A.all B.every C.both D.most 14.A.pretty B.prettily C.not D.never 15.A.sound B.noise C.voice D.music 16.A.which B.that C.to D.of 17.A.the B.its C.his D.their 18.A.did B.did not C.would D.would not 19.A.to B.and C.their D.for 20.A.lost B.losing C.separated D.separating Ⅱ.在下列课文片段中填入遗漏的词。(每小题 1 分，共 10 分) When selling products online and shipping them sight-unseen, a certain ___1___ of returns is inevitable. In fact, they’re also inevitable at brick-and-mortar stores,___2___ a customer can touch, feel, smell and try on the merchandise ___3___ making a selection. At Sky Mall Inc, product returns are anticipated and ___4___ with ease. The company, which has eight years of merchandising experience ___5___ selling premium merchandise from participating merchants via catalog and online,___6___ proven itself through effective and simple ordering, fulfillment, customer service ___7___ returns.“We built a successful business on those practices before taking our products ___8___ the Internet,”says Robert M.Worsely, president and CEO. In every printed catalog and on its Web site, Sky Mall guarantees ___9___ customer satisfaction with a 60-day “no questions asked” return policy combined ___10___ a best-price guarantee. 六、阅读下列短文，从 A、B、C、D 四个选项中选出一个最佳答案。(每小题 1 分，共 10 分) The year 2000 has been tough for online retailers. Changes in the market have driven many sites out of business, and many others are only barely surviving. The holidays, promising greatly increased sales, offer hope for many e-commerce sites. The good news for retailers is that the holiday market will grow; this year’s holiday sales are predicted to be 66% higher than last year’s. In a year when over half the U.S. population has access to the Internet, e-commerce sites can expect dramatic increases in site traffic before the holidays. Forrester Research predicts $10 billion in holiday revenues, and Jupiter forecasts the U.S. holiday market as $12 billion. Gartner Group predicts $10.7 billion in North American holiday sales and worldwide sales of $19.5 billion. While revenue estimates vary, it’s clear that Holiday 2000 will be big for e-commerce. Customers will shop online this holiday season for convenience; by shopping online, customers avoid crowds, transportation hassles, and inconvenient store hours. One customer commented in our tests that she would shop online “to avoid the hassle of going to different stores.” Despite the eager shoppers and the predictions of a big holiday season, there is bad news for online retailers: the e-commerce industry is losing billions of dollars in potential sales. Shoppers want to purchase online, but many sites make it too hard to buy. To gain the most from the holiday season, sites must pursue a simple strategy: improve the