Understanding Group Behavior (cont. Basic Group Concepts (cont.) Conflict Management codlet-perceived incompatible differences resulting in some form of interference or opposition differences may be real or not trditionall view conflict must be avoided human rellations view-conflict is a natural and inevitable outcome in any group -conflict need not be negative conflict has the potential to be a positive force for performance ©Prentice Hall,2002 15-14 Understanding Group Behavior (cont.) Basic Group Concepts (cont.) – Conflict Management • conflict - perceived incompatible differences resulting in some form of interference or opposition – differences may be real or not • traditional view - conflict must be avoided • human relations view - conflict is a natural and inevitable outcome in any group – conflict need not be negative – conflict has the potential to be a positive force for performance © Prentice Hall, 2002 15-14