Understanding Group Behavior (cont.) Basic Group Concepts (cont.) -Conflict Management(cont.) interactionist view some conflict is absolutely necessary fnctional confllict-supports the goals of the work group and improves its performance dysfuunctional conflict-prevents group from achieving its goals ©Prentice Hall,2002 15-15Understanding Group Behavior (cont.) Basic Group Concepts (cont.) – Conflict Management (cont.) • interactionist view - some conflict is absolutely necessary –functional conflict - supports the goals of the work group and improves its performance –dysfunctional conflict - prevents group from achieving its goals © Prentice Hall, 2002 15-15