Understanding Group Behavior (cont. Basic Group Concepts (cont.) Conflict Management (cont.) ·type of conflict -task conlliet-content and goals of the work >low-to-moderate levels are functional -rellationship conflct-interpersonal relationships >almost always dysfunctional -process confllict-how work gets done >low levels are functional conflict may be resolved in five ways -no technique is ideal for every situation ©Prentice Hall,2002 15-16 Understanding Group Behavior (cont.) Basic Group Concepts (cont.) – Conflict Management (cont.) • type of conflict – task conflict - content and goals of the work »low-to-moderate levels are functional – relationship conflict - interpersonal relationships »almost always dysfunctional – process conflict - how work gets done »low levels are functional • conflict may be resolved in five ways – no technique is ideal for every situation © Prentice Hall, 2002 15-16