The Control Process Background controlling is a three-step process assumes that performance standards already exist specific goals are created in the planning process Measuring How We Measure personal observation permits intensive coverage -Management By Walking Around (MBWA) drawbacks -subject to personal biases >consumes a great deal of time >suffers from obtrusiveness ©Prentice Hall,2002 18-9 The Control Process Background – controlling is a three-step process – assumes that performance standards already exist • specific goals are created in the planning process Measuring – How We Measure • personal observation - permits intensive coverage –Management By Walking Around (MBWA) – drawbacks - subject to personal biases »consumes a great deal of time »suffers from obtrusiveness © Prentice Hall, 2002 18-9