3-2: A Total Quality Approach to Strategic Planning Process-related philosophy Output-related philosophy Customer satisfaction Effectiveness Efficiency Customer focus Top management commitment Continuous improvement Employee support and involvement Supplier and distributor support and involvement3-2: A Total Quality Approach to Strategic Planning – Process-related philosophy – Output-related philosophy – Customer satisfaction – Effectiveness – Efficiency – Customer focus – Top management commitment – Continuous improvement – Employee support and involvement – Supplier and distributor support and involvement