what's your 1. Taking part in a meeting opinion? a. Find out what the other people think: What are Mr. Brown, your what do views on

In this part, you'll Learn about the“4Ps”and“4Cs”of marketing. Look at some familiar products and how they are marketed Promote a product with what you learned about marketing

Be aware of what is selling and buying Be aware of the sales process Know how to negotiate on the phone Know how to negotiate an international deal

Objectives When the learners finish learning this unit, they should be able to: ask for and give information make and answer enquiries make and accept offers place, acknowledge and fill orders

Objectives When finishing learning this unit, you should be able to: Deal with some kinds of problems encountered in business. Complain and apologize by letter, fax or e--mail

Objectives This unit deals with communication skills in business world, including skills of greeting, asking questions, and skills about how to build up good relationship

Objectives When the learners finish learning this unit, they should be able to show visitors around a company or factory *warn visitors of dangers while in factories describe recent events in a company

Objectives When the learners finish learning this unit, they should be able to: acquire skills required in writing tasks

Objectives Focus Warm up 18. Making predictions 18. 2 Talking about the future 18. 3 Changing the way we work Sum-up Assi gnments

Objectives When the learners finish learning this unit, they should be able to find out the information about hotel. greet visitor describe business events