损益表和资产负债表对于辨识资源 可能会有所帮助。 即使 一有一些未知的优势无法从会计报 表上看出 一琐碎的细项太多

“Relationship”-resources develop slowly The properties preventing imitation hamper transferability

损益表和资产负债表对于辨识资源可能会有所帮助。 即使有一些未知的优势无法从会计报 表上看出 琐碎的细项太多

Relationship\-resources develop slowly The properties preventing imitation hamper transferability

15834 Mid-Course Feedback 03 More specificity on summary slides .Lectures boring Case overlap . Post lecture slides

15.834 Complaints Please read the package and think about Which replies are good and why? Which replies are bad and why? Is a reply always better than none? What do the companies get out of this?

Complaint Management is an Investment Cost of customer acquisition vs. retention Loyalty Word of mouth (positive or negative) Information for design changes Compensation may exceed price

The Wheel of retailing GG ain entry with low prices rain trust and loyalty Add offerings and raise prices Differentiate from new no -frills entrants

第一章 小朗伯迪谈其父 第二章 文斯·朗伯迪的领导模式 第三章 自知之明：掌握领导艺术的第一步 第四章 品德与正直 第五章 培养取胜的习惯 第六章 传授、执教与领导 第七章 创建得胜之师 第八章 调动团队追求卓越 第九章 文斯朗·伯迪谈赢得胜利

Introduction: What Is an Igneous rock? Igneous rocks vary greatly. Some contain large mineral grains. Others contain grains so small they can barely be seen under a high power microscope. Igneous rocks also vary greatly in color. All igneous rocks are formed through the cooling and solidification of magma