一、本部分的主要内容 二、客户及客户关系 三、客户关系管理 四、CRM架构 五、信息技术在CRM中的应用

Chapter Four Computer Software ordPercE x3 Unit14 Part 1 Notes to Text Part4 Extensive Reading

Chapter Four Computer Technology Chapter Study Tasks (4) In this chapter, you will be able to -Explain why a computer is a system

Chapter Three Data Transfer in Digital Circuits Unit12 Part Notes to Text Part4 Extensive Reading Part 2 Word Study Part5 Notes to Passage Part3 Practice on Text Part6 Practice on Passage

Chapter Three Communications Channel Unit 10 Part 1 Notes to Text Part4 Extensive Reading Part 2 Word Study Part5 Notes to Passage Part3 Practice on Text Part6 Practice on Passage

Chapter One Definitions and History of Information Science Chapter Study Tasks (1) In this chapter, you will be able to -Identify the different definitions of information science

CONTENTS Chapter One Chapter Two Chapter Three Chapter Four Chapter Five

4.4 因特网

国家开放大学：2016年秋季学期“开放专科”物流管理专业物流信息技术期末试题（1月）

国家开放大学：2016年春季学期“开放专科”物流管理专业物流信息技术期末试题（7月）