Objectives When the learners finish learning this unit, they should be able to make and respond to request express obligation give advice Content

Objectives When the learners finish learning this unit, they should be able to make plans and arrangements make appointments Content

Objectives When the learners finish learning this unit, they should be able to providing information on companies and products collecting information on companies and products Content

Objectives When the learners finish learning this unit, they should be able to ask for and give directions talk about departments give and take telephone messages Content

Prepositional phrases Fill in gaps in these sentences with a suitable noun and prepositional phrase. The first one is done for you as an example. of inferior quality of minor importance of short duration out of date out of order our of stock out of work to a certain extent

Complete the following sentences with appropriate words. 1 A well planned and organized operation will help to and make easier the

There are many ways of attracting customers to your product and keeping your brand name in the public eye. Fill the gaps with suitable words from the list below Packaging Personal selling Point of sale advertising Public relations licity Sales literature Showrooms Sponsorship Telephone sales Trade fairs and exhibitions Word of mouth

7.1 Financial Terms vocabulary Add the missing words to the following sentences. 1. Banks ......your account when you use a Euro-check abroad mnon

Choose the missing words from the box. The first one is done for you as an example. memorandum courier pencil reference clear registered enclose zip code post code p.p. acknowledge printer stationery word-processed

4.1 Punctuation Read the following text. Decide where to add punctuation and to start new paragrap You'll also need to add some Capital Letters om human resources manager date 15 September subject ov erseas