Objectives When the learners finish learning this unit, they should be able to deal with problems and clients when placing orders (and trying to rectify them) complain and apologize know how to use present progressive tense to describe future arrangements

Additional lnformation for the Teacher’s Reference Text The Ant and the grasshopper Warm-up Activities Further Reading Speaking Skills Additional Work The Ant and the Grasshopper Notes Main Idea of the Text Introduction to the Author and the Article Phrases and Expressions Exercises

A. What do you say? This is controlled review of the main functional language points from the previous four units. 1. Introduce the activity; ask learners how to make a prediction to elicit what they remember. 2. Alone or in pairs, learners match the remaining functions to the actual words. 3. Check their answers and then elicit alternatives for each function

The key words and phrases of Unit Four: make up one's mind to, a chain of, range from to, focus on, be absorbed in, communicate with, take seriously I Start the New lesson AIDS is a disease that appeared in the United States more than 20 years ago. Since then

I. Greetings . Review Have a dictation IlI. Start the new lesson 1 Introduction: A young man with a gun suddenly attacked me when I walked out of my garage with some KFC in my hand. Not only my money and watch, but also the KFC chicken was

13.1 Who should we short-list? Listening¬e- -taking A. Before you listen to the recording, look at this advertisement and decide what kind of person the advertiser is looking for. Highlight the important points in the ad. Assistant Marketing Manager We are a well-known international

Prepositional phrases Fill in gaps in these sentences with a suitable noun and prepositional phrase. The first one is done for you as an example. of inferior quality of minor importance of short duration out of date out of order our of stock out of work to a certain extent

There are many ways of attracting customers to your product and keeping your brand name in the public eye. Fill the gaps with suitable words from the list below Packaging Personal selling Point of sale advertising Public relations licity Sales literature Showrooms Sponsorship Telephone sales Trade fairs and exhibitions Word of mouth

3.1 Telephone techniques Listening You'll hear part of a talk in which a training officer is giving advice to some trainees on telephone techniques. Listen to the recording and fill the gaps in this summary: 1. Identify yourself by giving your name and your in the company

Text Analysis: Main Idea and Devices for Developing It 0 2 New words Main idea of the Main idea of each & text and devices part and devices Text for developing it for developing it Transcript Devices Main idea