Objectives When the learners finish learning this unit, they should be able to ask for and give directions talk about departments give and take telephone messages Content

Objectives When the learners finish learning this unit, they should be able to providing information on companies and products collecting information on companies and products Content

Objectives When the learners finish learning this unit, they should be able to make plans and arrangements make appointments Content

Objectives When the learners finish learning this unit, they should be able to make and respond to request express obligation give advice Content

Objectives When the learners finish learning this unit, they should be able to express attitudes and feelings describe career and experience

Objectives When the learners finish learning this unit, they should be able to find out the information about hotel. greet visitor describe business events

Objectives When the learners finish learning this unit they should be able to book accommodation describe products and order taking

Objectives When the learners finish learning this unit they should be able to be aware of cultural differences in the area of hospitality and invitations make invitations accept or decline invitations

Objectives Focus Warm up 18. Making predictions 18. 2 Talking about the future 18. 3 Changing the way we work Sum-up Assi gnments

Objectives When the learners finish learning this unit, they should be able to show visitors around a company or factory *warn visitors of dangers while in factories describe recent events in a company