Objectives When the learners finish learning this unit, they should be able to: ask for and give information make and answer enquiries make and accept offers place, acknowledge and fill orders

Objectives This unit deals with communication skills in business world, including skills of greeting, asking questions, and skills about how to build up good relationship

Objectives Focus Warm up 18. Making predictions 18. 2 Talking about the future 18. 3 Changing the way we work Sum-up Assi gnments

Objectives When the learners finish learning this unit, they should be able to express attitudes and feelings describe career and experience

Objectives When the learners finish learning this unit, they should be able to make and respond to request express obligation give advice Content

Objectives When the learners finish learning this unit, they should be able to make plans and arrangements make appointments Content

Objectives When the learners finish learning this unit, they should be able to providing information on companies and products collecting information on companies and products Content

Objectives When the learners finish learning this unit, they should be able to ask for and give directions talk about departments give and take telephone messages Content

7.1 Financial Terms vocabulary Add the missing words to the following sentences. 1. Banks ......your account when you use a Euro-check abroad mnon

Choose the missing words from the box. The first one is done for you as an example. memorandum courier pencil reference clear registered enclose zip code post code p.p. acknowledge printer stationery word-processed