Objectives When the learners finish learning this unit they should be able to be aware of cultural differences in the area of hospitality and invitations make invitations accept or decline invitations
Objectives When the learners finish learning this unit, they should be able to show visitors around a company or factory *warn visitors of dangers while in factories describe recent events in a company
Objectives When the learners finish learning this unit, they should be able to explain leisure and entertainment possibilities to a visitor. know how to make offers know how to thank people
Objectives This unit deals with communication skills in business world, including skills of greeting, asking questions, and skills about how to build up good relationship
Objectives Focus Warming up 14.1 Selling and buying 14.2 The sales process 14.3 Selling your own product 14.4 Negotiation on the phone 14.5 Getting it right in negotiations 14.6 Negotiation an international deal Sum up Assignments