Objectives This unit deals with basic telephoning skills and also receiving and noting down messages. Students are given a chance to discuss and develop their telephone techniques and practice making different kinds of business calls. The functions of requesting, offering help and asking permission are also introduced and practiced in this unit

Objectives When the learners finish learning this unit, they should be able to Show someone physically around the office or premises Describe how the business is organized or structured Describe to outsiders or friends what their company actually does

Warming up There are many occasions when people have to deal with money and talk about money. We know that a company always has its own Accounts department to deal with monetary problems. They pay their suppliers and receive money from buyers by invoice, letter of credit or other forms. Sometimes they need to chase money, and sometimes they owe money to other companies

Warming up 9.1 Did you have a good journey? 9.2 Hotels and accommodation 9.3 Organizing a conference Sum-up

To present and practice English as it is used both in the explanation of modern machines and the processes they carry out. It also covers describing the operations needed to get machines to work and to show others how to undertake certain business operations Back

13.1 The ideal job 13.2 Applying for job 13.3 Interviews 13.4 The real thing

Objectives Focus Warm up 1.1 First Impressions 1.3 What do you enjoy about your work 1.5 Developing relationships Sum-up Assignment

Objectives Focus Warming up 3.1 I would like to speak to… 3.2 Getting people to do things 3.3 Can I take a massage? 3.4 Planning and making calls Sum-up Assignment

Objectives Focus Warming up 5.1 Getting to know the workplace 5.2 Different kinds of companies 5 .3 Company organization 5.4 Company developments 5 .5 Working with others Sum-up Assignment

Objectives Focus Warming up 7.1 Dealing with figures 7.2 Cash flow 7.3 Changing prices: Dealing withinvoicing errors 7.4 Letters of Credit 7.5 Chasing payment Sum-up Assignment