未能通过消防员岗位书面考试的黑人求职 者们提出了一项针对“杰克逊维尔市消防局” 的种族歧视诉讼。考试失败使他们无法成为消 防员采取进一步的措施。求职者们争辩说,他 们未能通过测验,仅仅因为这是种族歧视性的 测验,与完成该工作所需要的技能和职责无关 开庭前的关键问题之一是:该考试是不 是以一项恰当地进行的工作分析为基础。那就 是说,该工作分析找到了作为测验之基础的恰 当的工人必要条件吗?

GSM系统概述 GSM系统的无线接口 无线接口 信道类型和组成 语音与信道编码 GSM系统的控制和管理 位置登记 鉴权与加密 越区切换 GPRS

Innovation, Technological Change and Competition Technology refers to the skills, knowledge experience, body of scientific knowledge, tools, computers, machines used in the design and production of goods and services. Ouantum technological change: fundamental shift in technology that results in innovation The Internet and genetic engineering are examples

Operations Management Refers to the management of the production system that transforms inputs into finished goods and services o Production system: the way a firm acquires inputs then converts and disposes outputs oOperations managers: responsible for the transformation process from inputs to outputs Operations management seeks to increase the quality

Organizational Conflict Conflict exists in situations where goals, interests or values of people are incompatible and they block other's efforts to achieve their goals Some level of conflict is inevitable given the wide range of goals in a firm Some conflict is good for organizational performance Too much causes managers to spend much time responding to conflict

Groups. Teams and Effectiveness oGroup: two or more people who interact with each other to accomplish a goal. oTeam: group who work intensively with each other to achieve a specific common goal All teams are groups, BUT, not all groups are teams. o Teams often are difficult to form I Takes time for members to work together. Teams can improve organizational performance Irwin/McGraw-Hill

Motivation oDefined as the psychological forces within a person that determine: 1) direction of behavior in an organization; 2) the effort or how hard people work 3) the persistence displayed in meeting goals. Intrinsic Motivation: behavior performed for its own sake

Human Resource management Human Resource management includes all activities used to attract retain employees and to ensure they perform at a high level in meeting organizational goals. These activities are made up of 1. Recruitment selection 2. Training and development. 3. Performance appraisal and feedback. 4. Pay and benefits. 5. Labor relations Irwin/McGraw-Hill

Designing organizational structure Organizing the process by which managers establish working relationships among employees to achieve goals. Organizational Structure: formal system of task& reporting relationships showing how workers use resources

Managerial Decision Making Decision making: the process by which managers respond to opportunities and threats by analyzing options, and making decisions about goals and courses of action. oDecisions in response to opportunities: managers respond to ways to improve organizational performance. ODecisions in response to threats: occurs when managers are impacted by adverse events to the organization