Value Chain Management (cont. Requirements for Value Chain Management (cont.) -Organizational Culture and Attitudes-important for employees to have favorable attitudes regarding sharing. collaborating,openness,flexibility,mutual respect,and trust these attitudes must characterize internal and external partners Benefits of Value Chain Management improved customer service-the major benefit cost savings 一 accelerated delivery times improved quality ©Prentice Hall,2002 19-15 Value Chain Management (cont.) Requirements for Value Chain Management (cont.) – Organizational Culture and Attitudes - important for employees to have favorable attitudes regarding sharing, collaborating, openness, flexibility, mutual respect, and trust • these attitudes must characterize internal and external partners Benefits of Value Chain Management – improved customer service - the major benefit – cost savings – accelerated delivery times – improved quality © Prentice Hall, 2002 19-15