Learning Objectives In this chapter,you learn: How to construct various control charts Which control charts to use for a particular type of data How to measure the capability of a process The basic themes of quality management and Deming's 14 points The basic aspects of Six Sigma Statistics for Managers Using Microsoft Excel Statistics for Managers Using Microsoft Excel Learning Objectives In this chapter, you learn: How to construct various control charts Which control charts to use for a particular type of data How to measure the capability of a process The basic themes of quality management and Deming’s 14 points The basic aspects of Six Sigma