Chapter Overview Quality Management and Tools for Improvement Philosophy of Tools for Quality Quality Improvement Deming's 14 Control Process Points Charts Capability Six Sigma® p chart Management c chart R chart X chart Statistics for Managers Using Microsoft ExcelStatistics for Managers Using Microsoft Excel Chapter Overview Quality Management and Tools for Improvement Deming’s 14 Points Six Sigma® Management Process Capability Philosophy of Quality Tools for Quality Improvement Control Charts p chart c chart R chart X chart