13-6 Sources of power Coercive Power: based in ability to punish others Ranges from verbal reprimand to pay cuts to firing o Can have serious negative side effects Expert Power: based on special skills of leader first middle managers have most expert power e Often found in technical ability Referent Power: results from personal characteristics of the leader which earn workers respect loyalty and admiration Usually held by likable managers who are concerned about their workers " win/MeGraw-HHill CThe McGraw-Hill Companies, Inc, 200013-6 Irwin/McGraw-Hill ©The McGraw-Hill Companies, Inc., 2000 Sources of Power ◼ Coercive Power: based in ability to punish others. ◆ Ranges from verbal reprimand to pay cuts to firing. ◆ Can have serious negative side effects. ◼ Expert Power: based on special skills of leader. ◆ First & middle managers have most expert power. ◆ Often found in technical ability. ◼ Referent Power: results from personal characteristics of the leader which earn worker’s respect, loyalty and admiration. ◆ Usually held by likable managers who are concerned about their workers