碰男华经海贸多大学 人力资源管理 d.vertical career paths. Ans:a Difficulty:E Page 15 L04 1-38.Quality is defined as a.the extent to which a product or service satisfies the standards established by the company's quality department. b.the extent to which a product or service satisfies standards established by the company's management team. c.the extent to which a product or service satisfies standards established by the company's engineering function. d.the extent to which a product or service satisfies the customer's requirements. Ans:d Difficulty:M Page 3 L04 1-39.Traditionally,U.S.companies have attempted to ensure quality by a.designing quality into a product as it is produced. b.motivating employees to produce quality products through the use of bonus plans. c.inspecting products following their production. d.measuring the number sold divided by the number of customer returns. Ans:c Difficulty:M Page 14 L04 1-40.Deming's approach to quality emphasizes a.making the product or service conform to engineering standards. b.reducing variability in the product or service. c.ensuring that a product or service meets the customers'needs. d.tying pay to employees'total output less rejects. 第10页共27页人力资源管理 d. vertical career paths. Ans: a Difficulty: E Page 15 LO4 1-38. Quality is defined as a. the extent to which a product or service satisfies the standards established by the company’s quality department. b. the extent to which a product or service satisfies standards established by the company’s management team. c. the extent to which a product or service satisfies standards established by the company’s engineering function. d. the extent to which a product or service satisfies the customer’s requirements. Ans: d Difficulty: M Page 3 LO4 1-39. Traditionally, U.S. companies have attempted to ensure quality by a. designing quality into a product as it is produced. b. motivating employees to produce quality products through the use of bonus plans. c. inspecting products following their production. d. measuring the number sold divided by the number of customer returns. Ans: c Difficulty: M Page 14 LO4 1-40. Deming’s approach to quality emphasizes a. making the product or service conform to engineering standards. b. reducing variability in the product or service. c. ensuring that a product or service meets the customers’ needs. d. tying pay to employees’ total output less rejects. 第 10 页 共 27 页