● Lalonde等人的研究将顾客服务明确定义如 下:“顾客服务乃在以有效成本的方式,提 供供应链顾客显著附加价值利益的程序。” Customer service is a process for providing significant value-added benefits to the supply chain in a cost-effective way. This definition illustrates the trend to think of customer service as a process focused orientation that includes supply chain management concepts● Lalonde等人的研究将顾客服务明确定义如 下：“顾客服务乃在以有效成本的方式，提 供供应链顾客显著附加价值利益的程序。” “Customer service is a process for providing significant value-added benefits to the supply chain in a cost-effective way. This definition illustrates the trend to think of customer service as a process focused orientation that includes supply chain management concepts